Shipping & Returns
Shipping Policy
At Raagya | Jouel, we take pride in our efficient shipping methods, secure packaging, and reasonable costs. We believe in transparency and aim to provide a seamless shopping experience for our customers. Our shipping policy is designed to ensure that you receive your orders in a timely manner and in perfect condition.
We are committed to using plain, straightforward language to build trust and make sure that our customers stay loyal. We value your trust and are dedicated to making your shopping experience with us as positive as possible.
Return & Exchange Policy
At Raagya | Jouel, we are committed to providing a seamless and positive shopping experience. However, we follow a strict no-return policy. All purchases are final. We encourage you to carefully select your items before placing an order.
In the unlikely event that you receive a defective item or an item that does not match your order, we do offer a free exchange. To initiate an exchange, please email us at [Your Email Address] within 2 days of receiving your order. Kindly provide a clear unboxing video of the item along with the reason for the exchange.
We will arrange for a pickup of the incorrect item and dispatch the correct item as soon as possible. Please note that free exchanges are only offered in cases of defective items or incorrect orders. We do not entertain return or refund requests under any other circumstances.
We appreciate your understanding and support in helping us maintain a transparent and hassle-free shopping experience.